In the past decade, the wealth management industry has shifted from a product-based, sales-focused environment to one centered on holistic advice and goal-focused service. A multitude of drivers are forcing...
Virtual assistants or chatbots, digital personal assistants, robo-advisors, machine learning, and more. These terms may seem new, but the concept of artificial intelligence (AI) has been around for about 60...
As you know, the financial industry is evolving fast and regulatory compliance is an increasingly important issue. Several changes and adjustments are foreseen for advisors, brokerage firms, and banks. RegTech...
Business trends come and go. However, there is one trend that has remained consistent over the decades: client service excellence. We have come a long way in terms of how...
Leading organizations share an ability to predict what customers will demand in the medium-term and apply creative problem-solving to develop innovative solutions. This type of client-centered approach is central to...
Big data, digital transformation, and business intelligence are all phrases that have become increasingly popular over the last few years. Financial institutions have embraced this new trend and have...
Regulations such as the Department of Labor (DOL) Fiduciary Rule in the US, and Client Relationship Model – Phase 2 (CRM2) in Canada require that firms put their clients’...
Taking on the “robo-advisors” won’t be easy. That’s why providing “product pitchers,” “assets allocators,” “model matchers” and “stock pickers” with the right tools is so important....
Finding and servicing clients is harder than ever. Investors have increasing ways to invest, places to go to for help, as well as products and services to choose from. Improved...
The advisor business is changing, and four trends will create a new advice model that will force advisors to focus on building a business, instead of a traditional practice....
The pace and scope of change in technology are accelerating. Everything from mobile adoption, processing power and broadband capacity to application design, hardware capability and data storage is evolving at...
Decommissioning a legacy or redundant system is the ultimate in “enterprise spring cleaning”. A long list of potential benefits of eliminating a system include: consolidating duplicative systems that deliver similar...